Highlights of AI Chatbot

CMC AI Chatbot is developed by CMC Institute of Science and Technology (CIST). This solution provides a multilingual virtual assistant based on artificial intelligence, which supports automatic replies and mass, natural communication. 

AI Chatbot is CIST's most complete solution in the AI ecosystem. With AI Chatbot, customers have the opportunity to experience superior features such as:

24/7 automated consultation and response, which reduces staffing and customer service system operating costs; Optimization of labor cost; Threading to help properly understand customers' requirements; Good storage of business data.

The chatbot developed by CIST understands and accurately identifies user requirements and intentions, integrating Knowledge Management System (KMS). At the same time, it quickly responds to questions and has the ability to understand complex ones. 

AI Chatbot is getting smarter by self-learning for continuous improvement. The ability to integrate multiple platforms is also a preeminent feature of the solution.

CMC AI Chatbot is developed by CMC Institute of Science and Technology (CIST). This solution provides a multilingual virtual assistant based on artificial intelligence, which supports automatic replies and mass, natural communication. 

The multilingual virtual assistant to help a power company answer "a hundred thousand questions why"

Currently, AI Chatbot - Made by CMC is being applied in internal training at a power corporation. Faced with obstacles in giving consultation regarding the industry's workflow and responding to questions to help employees prepare for the annual test, the company turned to CIST for a solution. The problem posed for CMC engineers is that the solution must be able to run on the available big data of the company. At the same time, automation must also be optimized to save time and efforts in construction and maintenance.

The engineers then built a Chatbot system with exclusive improvements to understand the terminology of the electricity industry in general. In addition, a knowledge-based system is automatically built from the available data warehouse of the customer to connect to the chatbot, ensuring that it correctly understands questions and finds the right information from the knowledge warehouse to answer.

After putting the solution into practice, CMC AI Chatbot is highly appreciated for its ability to understand the context and high accuracy, even when there are many terms of electrical engineering involved, maintaining recognition accuracy up to more than 96.5%. The solution saves 60% of time and 50% of labor cost, as well as contributes to 30% of overall productivity. Its interface is eye-catching, flexible, and easy to customize as required, making it convenient for the company's employees to use, especially when reading about the industry's work processes and skill development courses.